.chat-fab{background:var(--g-gold);color:#fff;z-index:9999;cursor:pointer;width:60px;height:60px;transition:all .35s var(--ease);border:none;border-radius:50%;justify-content:center;align-items:center;display:flex;position:fixed;bottom:28px;right:28px;box-shadow:0 6px 28px #c9a96e66}.chat-fab:hover{transform:scale(1.08);box-shadow:0 8px 36px #c9a96e80}.chat-fab.hint{animation:fabHint .6s var(--ease) 3}@keyframes fabHint{0%,to{transform:scale(1)}50%{transform:scale(1.15)}}.chat-fab-icon{transition:all .3s var(--ease);justify-content:center;align-items:center;display:flex}.chat-fab .close-icon{opacity:0;position:absolute;transform:rotate(-90deg)scale(.5)}.chat-fab.active .open-icon{opacity:0;transform:rotate(90deg)scale(.5)}.chat-fab.active .close-icon{opacity:1;transform:rotate(0)scale(1)}.chat-fab-badge{color:#fff;background:#e74c3c;border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;font-size:12px;font-weight:600;animation:2s ease-in-out infinite badgePulse;display:flex;position:absolute;top:-4px;right:-4px}@keyframes badgePulse{0%,to{transform:scale(1)}50%{transform:scale(1.15)}}.chat-panel{z-index:9998;opacity:0;pointer-events:none;width:380px;max-height:560px;transition:all .4s var(--ease);background:#fff;border-radius:20px;flex-direction:column;display:flex;position:fixed;bottom:100px;right:28px;overflow:hidden;transform:translateY(20px)scale(.95);box-shadow:0 20px 60px #00000026,0 4px 16px #00000014}.chat-panel.open{opacity:1;pointer-events:all;transform:translateY(0)scale(1)}.chat-header{background:var(--g-gold);color:#fff;flex-shrink:0;justify-content:space-between;align-items:center;padding:18px 20px;display:flex}.chat-header-info{align-items:center;gap:12px;display:flex}.chat-avatar{width:40px;height:40px;font-family:var(--f-display);background:#ffffff40;border-radius:50%;justify-content:center;align-items:center;font-size:18px;font-weight:700;display:flex;position:relative}.chat-status-dot{border:2px solid var(--c-gold);background:#2ecc71;border-radius:50%;width:10px;height:10px;position:absolute;bottom:1px;right:1px}.chat-header-name{font-family:var(--f-display);font-size:16px;font-weight:600}.chat-header-status{opacity:.85;font-size:12px}.chat-close-btn{color:#fff;cursor:pointer;background:#ffffff26;border:none;border-radius:50%;justify-content:center;align-items:center;width:32px;height:32px;transition:background .2s;display:flex}.chat-close-btn:hover{background:#ffffff4d}.chat-body{background:#fafaf8;flex-direction:column;flex:1;gap:12px;min-height:250px;max-height:300px;padding:16px;display:flex;overflow-y:auto}.chat-body::-webkit-scrollbar{width:4px}.chat-body::-webkit-scrollbar-track{background:0 0}.chat-body::-webkit-scrollbar-thumb{background:#e0ddd8;border-radius:4px}.chat-msg{opacity:0;transition:all .35s var(--ease);align-items:flex-start;gap:8px;display:flex;transform:translateY(10px)}.chat-msg.visible{opacity:1;transform:translateY(0)}.chat-msg-bot{flex-direction:row}.chat-msg-user{flex-direction:row-reverse}.chat-msg-avatar{background:var(--g-gold);color:#fff;width:32px;height:32px;font-family:var(--f-display);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.chat-msg-bubble{word-break:break-word;border-radius:16px;max-width:260px;padding:12px 16px;font-size:14px;line-height:1.6}.chat-msg-bot .chat-msg-bubble{color:var(--c-text-dark,#1a1a1a);background:#fff;border-bottom-left-radius:4px;box-shadow:0 1px 3px #0000000f}.chat-msg-bot .chat-msg-bubble a{color:var(--c-gold-dark);font-weight:500;text-decoration:underline}.chat-msg-user .chat-msg-bubble{background:var(--g-gold);color:#fff;border-bottom-right-radius:4px}.typing-bubble{align-items:center;gap:5px;display:flex;padding:14px 20px!important}.typing-dot{background:#999;border-radius:50%;width:8px;height:8px;animation:1.4s ease-in-out infinite typingDot}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes typingDot{0%,60%,to{opacity:.3;transform:scale(.8)}30%{opacity:1;transform:scale(1)}}.chat-quick-replies{background:#fafaf8;border-top:1px solid #ebe8e3;flex-wrap:wrap;gap:8px;padding:8px 16px;display:flex}.chat-quick-replies:empty{border:none;padding:0;display:none}.chat-quick-btn{border:1px solid var(--c-gold-light);color:var(--c-gold-dark);cursor:pointer;transition:all .2s var(--ease);white-space:nowrap;background:#fff;border-radius:20px;padding:6px 14px;font-size:13px;font-weight:500}.chat-quick-btn:hover{background:var(--c-gold);color:#fff;border-color:var(--c-gold)}.chat-input-area{background:#fff;border-top:1px solid #ebe8e3;flex-shrink:0;align-items:center;gap:8px;padding:12px 16px;display:flex}.chat-input{font-size:14px;font-family:var(--f-body);color:#1a1a1a;background:#fafaf8;border:1px solid #e0ddd8;border-radius:24px;outline:none;flex:1;padding:10px 14px;transition:border-color .2s}.chat-input:focus{border-color:var(--c-gold)}.chat-input::placeholder{color:#999}.chat-send-btn{background:var(--g-gold);color:#fff;cursor:pointer;width:40px;height:40px;transition:all .2s var(--ease);border:none;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.chat-send-btn:hover{box-shadow:var(--shadow-gold);transform:scale(1.08)}@media (width<=768px){.chat-fab{width:54px;height:54px;bottom:20px;right:20px}.chat-panel{border-radius:20px 20px 0 0;width:100%;max-height:85vh;bottom:0;left:0;right:0;transform:translateY(100%)}.chat-panel.open{transform:translateY(0)}.chat-body{max-height:45vh}}